FUZE Privacy Policy
Effective Date: 28/10/2025
1. Introduction
1.1 Welcome to FUZE. At FUZE, we commit to safeguarding the privacy and security of the personal information we collect from our customers, their employees, and visitors to our website and services (collectively, "you").
1.2 This policy explains how we collect, use, and protect your personal information, and your rights in relation to that information, in accordance with the New Zealand Privacy Act 2020.
2. Scope
2.1 This policy applies to our website at www.fuze.co.nz, and the software-as-a-service (SaaS) platform we provide to our business customers ("the Services").
3. The Information We Collect
3.1 We collect a range of personal information necessary for our business functions and to provide our services. This may include:
3.2 From our business customers and their employees:
a. Company contact information (e.g., name, business email address, business phone number).
b. Job title and role (e.g., procurement manager, sales representative).
c. Company details (e.g., business name, address, NZBN).
d. Billing and payment information (e.g., bank account details, credit card information).
e. Account information (e.g., username, password, and usage data).
f. Information you provide when you contact our support or sales teams.
3.3 Through your use of our website and services:
a. Technical information (e.g., IP address, browser type, device information).
b. Usage data (e.g., order history, products browsed, time spent on the platform).
c. Information collected via cookies and other tracking technologies.
3.4 Any other information requested by us and/or provided by you or a third party
4. How and Why We Collect Information
4.1 We collect personal information directly from you when your company signs up for our services, creates an account, uses our platform, or communicates with us. We may also collect information automatically or indirectly as you use our website and services.
4.2 We collect this information for the following purposes:
a. To provide and maintain our services to your company.
b. To manage your company's account and provide dedicated customer support.
c. To process transactions and handle billing and payments.
d. To communicate with you and your company's designated contacts about our services, order status, and promotions.
e. To improve our services and your user experience.
f. To comply with our legal and regulatory obligations, including tax and business record-keeping requirements.
g. To manage security, we may use monitoring tools to address threats and protect your data.
h. To verify your identity.
4.3 We only collect personal information (including sensitive information) needed from you for legitimate business purposes.
5. How We Store and Protect Your Information
5.1 We are committed to ensuring that the personal information we collect is secure. We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
5.2 We have implemented a combination of physical, technical, and administrative safeguards to ensure the security of your data. This includes encryption, access controls, firewalls, internal training programmes, and data breach protocols. Our security systems are regularly reviewed and updated to help reasonably maintain the confidentiality, integrity, and availability of data and systems.
5.3 Your data is stored in secure cloud data centres or at secure premises using industry-standard security protocols.
6. Disclosure of Information to Third Parties
6.1 We will not sell, rent, or lease your personal information to third parties. We may disclose your personal information only in the following circumstances:
a. Service providers: We may share your information with trusted third-party service providers who assist us in providing our services (e.g., cloud hosting providers, payment gateways, analytics providers). These third parties are contractually obligated to protect your information and are prohibited from using it for any other purpose.
b. Legal requirements: We may disclose your information if required to do so by law, court order, or to cooperate with a legal investigation.
c. Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
7. International Data Transfers
7.1 As a SaaS company, we may transfer and process your personal information outside of New Zealand. We will take reasonable steps to ensure that any overseas recipient of your personal information is subject to similar privacy safeguards as those under the Privacy Act 2020. This includes ensuring the recipient is in a country with adequate privacy protections or that we have a contractual agreement that meets the Act's requirements.
8. Your Rights
8.1 Under the Privacy Act 2020, you have the right to:
a. Access: Request a copy of the personal information we hold about you.
b. Correction: Request that we correct any inaccuracies in your personal information.
c. Deletion: Request that your personal information be deleted in certain circumstances.
8.2 To exercise these rights, please contact our Privacy Officer using the details below. We will respond to your request within the timeframes set out in the Privacy Act.
9. Changes to This Privacy Policy
9.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website or by other means of communication.
10. Contact Us
10.1 If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Email: privacy@fuze.com
Address: Volcanic Street, Mt Eden, Auckland, New Zealand
10.2 You can also make a complaint to the Office of the Privacy Commissioner if you believe your privacy has been breached. More information is available on their website at www.privacy.org.nz.